About | Snowise Technologies

About Snowise Technologies

Snowise Technologies is unique because our team comprises seasoned CS and tech professionals with extensive expertise spanning various industries as individual contributors and leaders. We specialize in helping organizations of all sizes thrive, offering expertise in scaling operations, implementing third-party CS tools, and everything in between. Count on us to provide the solutions you need for success.

Our Approach

Our approach starts with a comprehensive understanding of your current setup and desired goals. Then, depending on your needs, walk through layers of data, KPIs, infrastructure, tooling, culture, process & operations, and coaching, all while leaving you with tangible artifacts to build on.

Meet the Team

Co-Founder and CEO

Stephen Wise

Stephen is a Customer Success Leader with extensive experience building engagement models, operations, and strategies. He helps companies and executive leaders implement or expand customer success methodologies, including change management. Stephen has a comprehensive, proven track record in optimizing renewals, expansions, and product adoption by leveraging data and analysis.

Co-Founder and CTO

John Snow

John is a seasoned Technical Success Leader and entrepreneur with experience pioneering scalable infrastructure and automation solutions that drive business growth. He leverages experience in cloud technologies and software lifecycle management and excels in crafting and implementing strategic innovations that enhance product adoption, customer retention, and revenue growth.

Advisor

Lauren Clauss

Lauren brings over 15 years of sales and marketing experience across various industries and company stages. At Snowise, Lauren focuses on communication and content creation to educate the market on how to better retain and grow customers - through Fractional Customer Success and a new user-friendly software product (coming soon!).