Customer Success consists of the tasks and jobs that need to get done for customers to squeeze every ounce of value out of a product....

The landscape of post-sales is shifting as both tools and personnel face increased scrutiny under the ROI microscope. Companies have...

By: Stephen Wise & John Snow Welcome to our second blog on all things customer success. We started this company to help demystify how to...

By: Stephen Wise & John Snow The customer success industry is at a unique juncture in our current environment. We see many arguments...