Fractional Customer Success Services

Strategic Post-Sales and Customer Success Consulting

Snowise offers strategic post-sales and Customer Success consulting ensuring businesses achieve customer retention and revenue goals. We understand the needs of each company vary. That’s why we provide coaching to current Customer Success teams, the plans and training to build a Customer Success team for the first time or a Fractional Customer Success team (leadership and individual contributors) on an as-needed basis.

Our Approach

The methodology at Snowise draws on decades of experience building and operating post-sales teams.

01

Analyze

Snowise starts an engagement by analyzing the current implementation and onboarding process, the customer’s desired outcomes, data, KPIs, infrastructure, tooling, culture, process and operations.

02

Customize

These inputs reveal the necessary customization for specific products and customers.

03

Deliver

Snowise creates deliverables like success plans, adoption plans, QBR templates, and post-sales processes - all useful immediately.

Our Offerings

All offerings are custom and created based on your business's specific needs. Options are available as a package or part of a subscription.

Advising

Join one-on-one meetings in person or via video to establish a post-sales strategy and identify relevant metrics and milestones.

Coaching

Learn best practices to ensure customer retention and revenue goals are met.

Artifacts

Receive templates for key planning and customer touchpoints, including success plans, business reviews, QBR framework/ template, sales/ success hand-off process design, customer value measurement, and hiring process.

Leadership

Retain a customer success leader, including one on one meeting and presentation materials.

Sample Packages

We customize each service package to meet the business's unique needs.

Fractional Customer Sucess for startups

Great for startups with minimal to no post-sales operations in place

CS Leadership

1:1 Advising
Coaching

CS Operations

Success plans templates
Bussiness review
Customer journey flow mapping
Health score creation
Ops templates like escalations and red account reviews
Comp plans, career ladders, and more

Fractional Customer Sucess for established businesses

Great for businesses that have some existing post-sales operations

CS Leadership

1:1 advising
Coaching

CS operations

Review and optimize current artifacts
Build net new artifacts
Feedback mechanisms w/ internal organizations

Why Fractional Success?

Acquire strategic and operational Customer Success resources without a full-time hire

Determine specific business needs before fully investing

Stay engaged and focused on customers, while getting the CS process built

Learn more

Why Partner with Snowise?

Prescriptive

Develop a Customer Success framework that is scalable and repeatable, while ensuring customer engagement and sustainable growth.

Expertise

Access seasoned CS and tech professionals with extensive expertise spanning various industries as individual contributors and leaders.

Efficient

Users offload admin work with easy-to-use operations, avoiding a one-size-fits-all approach.

Customization

Each customer is unique. That’s why it is important to provide tailored product-specific customer success strategies tailored.